List, take jobs, and use lead credits

For business owners and contractors

List your business

Register with your own first and last name and keep the business name in the business fields. Confirm your email, log in with that address if prompted, and save your personal profile before moving on to your business listing.

Add the business name, phone, location or service area, and category. Free membership includes a professional public listing, optional business logo, cover image, website, and description. You can view posted projects; communicating with customers and publishing service offers require an appropriate Pro plan.

For business owners and contractors

Personal profile and business profile

Personal Profile contains the account holder's name, contact details, and optional Personal Profile Picture. Business Profile contains the public business information, logo, cover image, category, website, and description. Saving one editor does not save changes in the other.

During registration, save your personal details first, then complete the business profile. The business dashboard shows the active business information; use Edit Business Profile for listing changes. View public page opens that listing, and its Back link returns to the relevant account area.

Changing the login email requires verification of the new address. If a picture crop is still pending, apply it before saving or continuing. Read any validation message before trying again.

For business owners and contractors

Save personal pictures and business logos

The Personal Profile Picture identifies the person using the account and is optional. The business profile image or logo represents the business and is edited with the business images. Use your own uploads; the picker is limited to images available to your account.

After choosing a supported image, drag and zoom behind the circular preview to position the visible content. Choose Apply crop to accept the framing, then use the image's save button. Check the saved thumbnail and success message. Applying a crop prepares the image; saving accepts it.

Images have their own save controls. Save other changed listing fields with Save listing or Update listing. A Free listing can be saved without images; follow any completion requirements shown for your business profile.

For business owners and contractors

Choose and preview a cover background

Use a wide background image with room around the center; 1200 x 675 pixels is recommended. The public profile places the business logo and information over the cover, so avoid putting essential text, contact details, or buttons into the image itself.

If you do not have an image, choose one of the provided generic backgrounds. After choosing the logo and cover, use the combined preview to check their appearance. Save each image with its own control and check the saved thumbnail; save remaining business edits separately.

For business owners and contractors

Choose a category and subcategory

Choose the top-level group that best fits the business, then choose one of its active subcategories when prompted. A Free listing includes one top-level category and one subcategory where available. Use the most relevant match rather than adding unrelated categories.

For additional categories, compare Pro plans and the allowances shown on the plans page. Basic Pro and Elite Pro retain their existing category limits; those limits have not been expanded. An agency's Pro plan does not increase a client listing's allowance.

For business owners and contractors

What Free includes and when to choose Pro

Free includes your public NAP listing: business name, address or service area, and phone, plus optional logo, cover image, website, and description. Phone numbers display in a readable format such as (555) 555-1234. You may browse posted projects and invite people.

The dashboard keeps tools visible so you can explore their benefits. A Pro feature preview explains what a tool does. Viewing the preview does not change your plan or start a payment. You do not buy every tool separately; choose a Pro plan that includes the features you want.

Customer communication, accepting leads, sending quotes, publishing service offers, adding a portfolio, and other paid business tools require a plan that includes them. Benefits and limits vary by plan; there is no obligation to upgrade.

For business owners and contractors

Before the listing appears

Accounts and listings are screened for genuine people and businesses. Use a person's first and last names, not a business name or promotional phrase. A legitimate business can have the same name as its owner; if a check flags it, contact support rather than inventing a different identity.

If the account or listing is held, read the notice in your account. A held or rejected listing stays off public pages. Approval of the account may still leave a separately flagged listing needing review. Publication review and the optional phone-verification badge are different checks.

For business owners and contractors

Your public page

Even a Free public page can show the business logo, cover background, website, description, location or service area, and phone. Check View public page after saving. Keep the public business details separate from the account holder's personal information.

Credentials, reviews, service offers, portfolios, and other enhanced content are subject to the business plan and the checks shown in the app. An empty rating is not a zero-star review. Reviews are based on completed customer work.

For business owners and contractors

Plans and lead credits

Compare Free, Basic Pro, and Elite Pro on the plans page for current pricing, monthly Lead Credit allowances, and included features. Credits are used when you accept an eligible opportunity; review the displayed cost first. A credit allowance does not guarantee leads or jobs.

Decline is free. The customer pays you directly. This is not a bidding site, and the site does not take a cut of the job.

For business owners and contractors

Bonus credits, referrals, and inviting people

Verified members can invite people without upgrading. An invitation does not create a client business listing and does not earn Lead Credits. Agencies use Add a business or the CSV import for client NAP listings and ownership invitations.

Profile-completion, first-job, and verified-referral bonus rewards are marked Coming soon. These actions do not currently award credits, even with a Pro plan. When available, those rewards are reserved for eligible active paid memberships; Free membership cannot earn bonus Lead Credits.

Use Complete Now to reach the relevant business listing editor. Completing the profile improves the listing but does not currently grant a credit reward.

For business owners and contractors

Claim a business listed for you

Open Claim this listing in the invitation email. New owners enter their own first and last names and choose a password. The invitation already proves access to that mailbox, so this signup does not require a second confirmation email. The app takes you to the claimed business editor, then you can open its business dashboard.

If you already have an owner account at the invited email, log in with it and return to the claim page to finish. If that existing account needs email verification, complete it and return to the invitation. An agency account cannot become the business owner account; ask the sender to invite a different owner email. A customer login also stays separate.

After the claim, you own the business account and choose its membership. Your agency retains NAP management only. Neither your upgrade nor the agency's plan gives the agency access to your Pro tools, messages, service offers, portfolio, or billing.

Read the visible error summary if a form is rejected. If a claim cannot be completed, retry from the invitation; failed account creation and transfer are rolled back together. A completed claim consumes the link so it cannot be used again.

For business owners and contractors

Find work or publish offers

Paid members can accept matching projects and service requests with a quote. If the job is the same every time, publish it as an offer. Customers search those offers and request one in the app. Accepting that request uses the same lead credits as a posted project in that category.

A free Citation listing cannot publish offers. Contact details stay hidden until the customer hires.

For business owners and contractors

Verified badge

A Verified badge is a phone check. It does not publish the listing by itself, and it does not send an email. The listing still needs its own approval before it appears in the directory.

For agencies

What an agency account is for

Create an agency login using the real person's name and confirm the email. Save the personal profile first, then save your own agency business page before adding clients. A personal picture is optional. Your agency page and every client business are separate listings.

Agencies may manage genuine client NAP listings. Use the client's real business details, not promotional account names or unrelated backlink and guest-post pitches. Accounts and listings are screened; held listings do not appear publicly until approved.

Your Free or Pro membership applies to your own agency business. Client listings do not inherit your paid features. Keep the agency login separate from customer and business owner logins.

For agencies

Add a client listing

After saving your own agency page, open Add a business. Enter the client business name, phone, city, state, ZIP, category, and the owner's email. Add a street address where appropriate or use the business's service area. The invite email is private and must be separate from an agency account email.

Agency-managed clients start as NAP listings with one top-level category and one active subcategory where available, regardless of your agency plan. You can add the optional website, description, logo, and cover before the claim. Your agency cannot publish client service offers or portfolios using its own Pro membership.

Saving sends the owner an invitation. When correcting an unclaimed listing's owner email, the old link stops working. Check the save message to see whether a new email was sent or when you can retry.

For agencies

Import client listings with CSV

Download the CSV template from Listings. Include business_name, phone, city, state, zip, primary_category, and owner_email. Choose active category names and supply the matching subcategory when the top-level group has one. Website and description are optional.

Each file can contain up to 250 listings. The importer keeps valid rows and reports problems by spreadsheet row number. A duplicate business location is skipped; distinct branches can be listed separately. Correct only the unsuccessful rows before importing again.

A saved listing and a sent invitation are separate outcomes. Review the import notes for invitations that could not be sent or were held by the resend cooldown. Importing does not give the agency access to client Pro features.

For agencies

The owner claims the listing

The owner opens the invitation and creates a separate owner account or logs in to an existing owner account with the invited email. They claim the existing business page; they do not need to create a second listing. The claim link expires after 14 days and is consumed after a successful claim.

A new owner's invitation verifies that email. Existing owners who need verification complete it and return to finish the claim. If the invited email belongs to an agency account, ask for a different business owner email. Customer accounts are not automatically converted.

An agency manager must not use the owner's claim link. The owner should open it while logged out of the agency account or in a private window. Free ownership includes the listing and viewing posted projects; customer communication and other business tools require an appropriate Pro plan.

For agencies

After the listing moves

The listing belongs to the owner after the claim and remains visible in your managed listings for NAP changes. You can maintain its business name, address or service area, phone, and other NAP fields shown in that editor. The owner manages branding, membership, and Pro features.

Your own agency service offers, portfolio, leads, and other Pro tools belong only to your agency business. Neither a client upgrade nor your own Pro plan grants access to the client's paid tools. Select your agency listing when you want to work on your own business.

A transfer email confirms the owner has claimed the listing and explains retained NAP management. Do not delete or recreate the listing to continue managing it.

For agencies

Resend invitations and handle owner disputes

Use Send invite or Resend invite from Listings. Wait at least a minute between attempts to the same owner email and read the displayed message. A successful resend replaces the previous link. If delivery fails, the previous working link is preserved.

If the owner chooses I did not authorize this, the listing is hidden and its claim link is invalidated. A resend or an email edit does not clear the dispute or republish the listing. Contact support so the owner's report can be reviewed.