Hiring an answering service to take your missed phone calls can really benefit your business. Whether you own a small company or a large one, missing out on vital phone calls with potential clients and customers can damage your potential to grow your business.
Answering Service Fees
Before hiring any answering service for your business, it’s a good idea to find out what their fee schedule is comprised of. Some answering services compose their fees according to hourly rates while others use a per call fee. Get any answering service fees in writing when comparing bids. A cost breakdown of each company’s fees can help you better compare apples to apples and get the best price possible from your potential answering service.
Contracts with Ansering Service
Some answering services offer contracts that can last for a few weeks up to a few months. Just because an answering service can offer you a better deal on a long term contract doesn’t mean they are going to provide you with the best overall value. Always ask for any contracts in writing, complete with a cost breakdown list of answering fees and scheduling to help you best compare contracts.
Message Forwarding
Knowing exactly how your potential answering service will forward your calls and what type of security services they use to screen callers can help you find an answering service that works best for your company. Do they keep a call log that you can access or do they simply provide you with messages? Knowing exactly when and who called can ensure your answering service is going to promote your business or which ones are just going to answer the phone.
References
No matter what company you interview for your potential answering services, finding one with plenty of past satisfied customers ensures you will get the best in the business. Always ask for at least three contactable references to be sure that your new answering service has the experience to get you more customers and keep your business growing. |
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